About Us

Welcome to PCHeaven, a UK-registered, online-only technology retailer specializing in computer components, peripherals, and hardware solutions. Founded with a passion for performance and accessibility, PCHeaven was created to offer a reliable source for high-quality tech products without the inflated prices or uncertainty found in many online marketplaces.

We are committed to providing a secure, efficient, and customer-first shopping experience for tech enthusiasts, gamers, home users, and professionals across the United Kingdom. 

Who We Are

PCHeaven is a privately owned, fully UK-registered company (Company No. SC836693, registered in Scotland). Our operations are conducted entirely online, allowing us to focus our resources on competitive pricing, fast dispatch, and trustworthy service rather than maintaining costly physical storefronts.

We operate from a registered business address which also serves as our small-scale warehouse. While our operational footprint is modest, we have invested in an efficient fulfilment process that balances local stock with direct shipping from verified UK-based distribution partners. This hybrid model enables us to maintain a wide product selection while keeping overhead costs low and passing those savings on to our customers.

Our team is made up of experienced professionals who work remotely across the UK to handle all aspects of the business—from web development and marketing to logistics coordination and customer support.

How Our Fulfilment Works

We follow a blended inventory model:

• We keep a select range of high-demand products on-site at our registered address, allowing for fast dispatch on many popular items.

• For the majority of our inventory, we maintain direct partnerships with UK-based official distributors. Products that are not held locally are shipped directly from these authorised distributors to the customer.

This model ensures that all products listed on PCHeaven are genuine, brand-new, and UK-sourced. We do not engage in international dropshipping, nor do we sell grey market or refurbished items unless clearly labelled.

By maintaining close relationships with our distributors, we are able to offer real-time stock availability, quick processing times, and consistent access to the latest releases from leading technology brands.

Our Mission

Our mission is to simplify and demystify the process of buying computer components online. We aim to combine the flexibility and pricing of an online store with the reliability and personal touch of a specialist retailer.

Whether you're building a custom gaming rig, upgrading your workstation, or sourcing components for a client, our goal is to provide you with access to the parts you need—without delay, hidden fees, or uncertainty.

Transparency, trust, and performance are at the core of our philosophy.

What We Sell

We offer a wide variety of computer hardware and accessories, including but not limited to:

• Graphics cards (GPUs)

• Processors (CPUs)

• Motherboards

• Memory (RAM)

• Storage devices (SSD/HDD)

• Power supplies (PSUs)

• Cooling systems and fans

• PC cases

• Monitors and display solutions

• Keyboards, mice, and other peripherals

• Networking devices

• Pre-built desktops and laptops (limited selection) and Much more

We source products only from well-known brands and certified distributors, with inventory that reflects current UK availability. Every listing on our website includes accurate specifications and compatibility notes to help ensure buyers get the right products for their needs.

Customer Support and Communication

Although PCHeaven does not operate a retail storefront, we are fully committed to supporting our customers before, during, and after purchase.

Our support team is available to assist with:

• Product recommendations and compatibility questions

• Order tracking and delivery updates

• Return and warranty enquiries

• General technical support or troubleshooting

We aim to respond to all queries within one working day. Communication channels include email support and a phone contact line, both of which are staffed during standard UK business hours.

We understand how important reliable communication is, especially when purchasing expensive or performance-critical components. That’s why we make it a priority to offer responsive, honest, and informed customer service at all times.

Legal, Compliance & Security

PCHeaven is committed to running a transparent and fully compliant online business. Our site uses SSL encryption to protect customer data and secure all transactions. We comply with UK e-commerce regulations, GDPR, and consumer protection standards.

All company details are clearly stated below for reference:

• Company Name: PCHeaven Ltd

• Company Number: SC836693

• Country of Incorporation: Scotland, United Kingdom

• Registered Address: 21/6 Calder Grove, Edinburgh, EH11 4LX

• Contact Email: [email protected]

• Business Phone: +44 7835901071

We encourage customers to read our Terms & Conditions, Privacy Policy, Shipping Policy, and Returns Policy to better understand their rights and our commitments.

Why Choose Us?

• We are a UK-registered company, not an anonymous third-party seller or unverified overseas site.

• We deal only with authorised UK distributors, ensuring product authenticity and timely shipping.

• We are transparent about where our stock is held and how orders are fulfilled.

• We offer personalised customer support, rather than chatbots or outsourced call centres.

• Our website is secured by up-to-date encryption and PCI-compliant payment methods.

• We operate under strict compliance with all relevant UK trading laws and e-commerce regulations.

Looking Ahead

PCHeaven continues to grow thanks to the support and trust of our customers. As we expand, we remain committed to maintaining high standards of service, improving stock levels, and increasing the range of technology products we offer.

We’re not just another online shop—we’re a passionate team dedicated to providing a better tech retail experience in the UK.