Privacy Policy
Effective Date: [14-05-2025]
At PCHeaven Ltd (Company Number: SC836693), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make a purchase, or contact our support team.
By using our website (www.pcheaven.co.uk), you agree to the practices described below.
1. Who We Are
PCHeaven Ltd
Registered in Scotland, United Kingdom
Company Number: SC836693
Email: [email protected]
Website: www.pcheaven.co.uk
We are an online retailer offering computer products and peripherals. We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We collect different types of personal information depending on how you interact with us:
When You Visit Our Website:
IP address
Browser type and device information
Pages visited and browsing behaviour (via cookies)
When You Make a Purchase:
Full name
Email address
Phone number
Billing and delivery address
Payment method (processed securely by third-party providers)
When You Contact Us:
Name
Email or phone number
Any message or inquiry details
3. How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfil your orders
To manage payments and prevent fraud
To provide customer support
To send order confirmations, tracking, and relevant communications
To personalize and improve your shopping experience
To comply with legal obligations
We do not sell or rent your personal data to third parties.
4. Lawful Basis for Processing
We rely on the following lawful bases:
Contractual necessity – to process your order and provide products/services
Legal obligation – for tax, accounting, and regulatory compliance
Legitimate interest – to improve services and prevent fraud
Consent – for optional marketing communications (if opted in)
5. Marketing Communications
We may occasionally send you email updates, offers, or product news if you have given us permission to do so. You can unsubscribe at any time by clicking the “Unsubscribe” link in the email or by contacting us.
6. Sharing Your Data
We may share your personal data with:
Payment providers (e.g. Stripe, PayPal)
Delivery and logistics partners (e.g. Royal Mail, DPD)
IT service providers (e.g. our hosting and email platforms)
Legal or regulatory authorities where required by law
These third parties only access your data to perform specific tasks on our behalf and are obligated to keep your data secure and confidential.
7. Cookies and Analytics
We use cookies and tracking technologies to:
Understand how users interact with our website
Improve performance, navigation, and usability
Enable basic functions like cart saving and secure login
You can manage your cookie preferences through your browser settings. For more details, see our Cookie Policy (coming soon).
8. Data Retention
We retain your personal information only for as long as necessary to:
Fulfil your orders
Comply with legal, tax, or accounting obligations
Resolve disputes or enforce agreements
Typically, we keep order-related data for up to 6 years for HMRC compliance.
9. Your Rights Under UK GDPR
You have the right to:
Access the personal data we hold about you
Correct inaccuracies in your data
Request deletion of your data (where legally applicable)
Object to or restrict certain types of processing
Withdraw consent for marketing at any time
To exercise any of these rights, please email [email protected].
10. Data Security
We use secure protocols and encryption (SSL) to protect your data. Access to your personal data is restricted to authorized personnel only, and our systems are regularly updated and monitored for security.
11. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before sharing personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All changes will be posted on this page with an updated effective date.
13. Contact Us
If you have questions or concerns about this Privacy Policy or your data rights, please contact us:
Email: [email protected]
Phone: +44 7835901071
Registered Office: 21 Calder Grove, Edinburgh, EH11 4LX
You also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO): www.ico.org.uk