At PCHeaven, we aim to provide high-quality custom gaming PCs, laptops, and components. If you are not satisfied with your purchase, our returns and refund policy is outlined below.
Returns
-
You can return eligible items within 30 days of receiving your order.
-
Items must be unused, in their original packaging, and in resalable condition.
-
Change of mind returns are not accepted for custom gaming PCs, as these are built to customer specifications.
-
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
-
Once we receive and inspect your returned item, we will process the refund within 5-7 business days.
-
Refunds will be issued to the original payment method.
-
Shipping costs are non-refundable, except in cases of faulty or incorrect items.
Exchanges and Replacements
-
If you receive a defective or damaged item, please contact us within 48 hours of delivery for a replacement or exchange.
-
For faulty items, we may request troubleshooting steps before approving a return.
How to Initiate a Return
-
Contact our support team at [[email protected]] with your order details.
-
Follow the instructions provided for packaging and shipping.
-
Await confirmation once we process your return.
For further assistance, feel free to contact our support team.
