Terms and Conditions
These Terms and Conditions govern your use of the PCHeaven website and your relationship with PCHeaven Ltd (registered company number: SC836693, United Kingdom). By accessing or purchasing from this website, you agree to be bound by the terms below. Please read them carefully before using our website.
If you do not agree to these terms, please refrain from using this site.
1. Company Information
Trading Name: PCHeaven
Registered Company Name: PCHeaven Ltd
Company Number: SC836693
Country of Registration: Scotland, United Kingdom
Email: [email protected]
Phone: +44 7835901071
Registered Address: Â 21/6 Calder Grove, Edinburgh, EH11 4LX
2. Use of Website
You agree to use this website for lawful purposes only and not to engage in any conduct that may impair the performance, accessibility, or security of the website. You must not attempt to interfere with the website’s functionality or compromise its data integrity.
We reserve the right to suspend or terminate your access to the website at our discretion, without notice, if we believe you have violated these terms.
3. Product Information and Availability
We aim to keep all product listings, images, prices, and availability up to date and accurate. However, we do not guarantee that all items shown are in stock or available at the time of ordering.
If an item you order is unavailable, we will contact you as soon as possible to offer an alternative or provide a full refund.
We reserve the right to:
Correct any typographical or pricing errors at any time
Update or change product specifications without notice
Limit or refuse orders in the event of suspected fraud or misuse
4. Prices and Payments
All prices displayed on our website are in Pounds Sterling (GBP) and include UK VAT where applicable.
We accept payment via secure third-party providers. Your payment details are processed in compliance with PCI DSS security standards, and we do not store full card information on our servers.
Full payment is required at the time of purchase unless otherwise agreed in writing.
5. Order Confirmation and Contract
Once you place an order, you will receive an email confirmation. This email does not constitute acceptance of your order. A legally binding contract is formed only once we dispatch your items and send a confirmation of shipment.
We reserve the right to cancel or refuse any order for any reason, including errors in pricing, stock availability, or suspected fraud.
6. Delivery
We deliver to addresses across the United Kingdom using trusted couriers and fulfilment partners.
Estimated delivery times are provided for convenience and are not guaranteed. We are not liable for any losses or inconvenience caused by delivery delays beyond our control, such as courier issues or supply chain disruptions.
For full delivery details, please refer to our Shipping Policy.
7. Returns and Refunds
Customers in the UK have the right to cancel online purchases within 14 days of receiving the goods under the Consumer Contracts Regulations 2013.
For full details on how to return an item, eligibility conditions, and refund timeframes, please refer to our Refund & Returns Policy.
8. Warranty
All products sold by PCHeaven are new (unless otherwise clearly stated) and include a standard manufacturer’s warranty, typically lasting 12 months or more.
Warranty terms and coverage vary by product and brand. For warranty claims, we may act as a liaison with the manufacturer or direct you to their support team.
Warranty does not cover damage caused by misuse, accidental damage, or unauthorised modification.
9. Intellectual Property
All content on this website—including product descriptions, text, images, graphics, logos, videos, and code—is the property of PCHeaven Ltd or our content suppliers and is protected by UK and international copyright laws.
You may not copy, modify, reproduce, or distribute any content from our website without our express written permission.
10. Limitation of Liability
To the maximum extent permitted by law, PCHeaven Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products, services, or website, including but not limited to data loss, business interruption, or loss of profits.
Our total liability for any claim under these terms shall not exceed the amount paid by you for the relevant product or service.
11. Governing Law
These Terms and Conditions are governed by the laws of Scotland and are subject to the exclusive jurisdiction of the Scottish courts.
Nothing in these terms affects your statutory rights as a consumer.
12. Amendments
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page and will take effect immediately upon publication. It is your responsibility to check this page periodically for updates.
By continuing to use our website after any changes, you agree to the revised terms.
13. Contact
If you have any questions regarding these Terms and Conditions, please contact us:
Email: [email protected]
Phone: +44 7835901071
Registered Office: 21/6 Calder Grove, Edinburgh, EH11 4LX
We aim to respond to all queries within 1 working day.